If you have 64-bit Windows: kb58827 64-bit.zip In order to return schedhlp.exe back to the list of startup programs and resolve the issue, please download, unpack and run the following registry patch: If this happens, cloning tasks fail to start in Windows.
If the problem persists, collect Acronis System report and contact Acronis Support. See also: Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software. SolutionĮxclude Acronis folders and executables from antivirus and other security programs: see KB36429. If the problem recurs, the possible causes could be firewall interfering with certificates exchange between Acronis Agent installed on the affected machine and Acronis Management Server in Acronis cloud or an attempt of a man-in-the-middle attack. T20:05:37:454-04:00 2804 W00000000: cl#21: connected to :44445, but failed to start a session with a gateway: -3 (Authentication failure due to wrong credentials) CauseĪ network issue prevented establishing TLS-secured connection between Acronis Agent and Acronis Cloud. You check pcs log (in C:\ProgramData\Acronis\BackupAndRecovery\MMS\) and see these errors: | function: `anonymous-namespace'::ConvertPcsError | error 0x4002f: The password for the backup is incorrect. | function: AStorage::File::Dir::GetDriveSize | file: e:\219\core\network\astorage\astor_client\dir.cpp:275 | error 0x40001: Error occurred while reading the file. | file: e:\200\enterprise\applications\mssql\managers\gtob\backuper\src\backuper_utils.cpp:149 | error 0x57010f: Failed to back up Microsoft SQL Server. | function: `anonymous-namespace'::ApplicationBackupProcess::Execute | file: e:\200\enterprise\applications\managers\gtob\backuper.cpp:198
| error 0x26f0067: A generic error of Microsoft SQL backup component. | $module: gtob_backup_command_addon_vsa64_10170 | error 0x1350016: TOL: Failed to execute the command. | function: Tol::`anonymous-namespace'::MakeFailResult | file: e:\219\enterprise\common\tol\command\command.cpp:461
Error 0x1350016: TOL: Failed to execute the command.